Support
The fastest way to reach us is email. Write from the address on your CreatorNet account so we can find your purchases.
What to include
- A purchase problem: the item name, the creator, and the date. If you have it, the receipt Stripe emailed you.
- A payout problem (creators): the sale and the date you expected it.
- An account problem: what you were trying to do and what you saw.
Before you write
- Refund Policy — when a purchase can be refunded.
- Delivery & Cancellation Policy — how you receive what you bought, and how to stop an installment plan.
- Creator Policy — fees, payouts and delivery for sellers.